Shipping, Returns & Refund Policy

At Nutrifactor UAE, customer satisfaction is important to us. We take pride in delivering high quality health and wellness products and stand behind the quality of every product we sell. Please review our Shipping, Returns & Refund Policy below.

1. Shipping Information

UAE Orders

We offer Free Standard Shipping on orders above AED 125 within major cities of the UAE.

For orders below the free shipping threshold, applicable shipping charges will be displayed at checkout.

Delivery Time

Most orders are delivered within 2 to 4 business days from the date of order confirmation. Delivery times may vary during public holidays, promotional periods, or due to circumstances beyond our control.

International Orders

For orders shipped outside the UAE, delivery times may vary depending on the destination country. Any customs duties, taxes, clearance fees, or import charges imposed by local authorities are the responsibility of the customer.

2. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

If you do not receive your tracking details or require assistance tracking your order, please contact us:

WhatsApp / Phone: +971 50 573 6175

3. Return Eligibility

We offer a 10 day return window from the date of delivery.

To qualify for a return, the following conditions must be met:

• Product must be returned within 10 days of delivery
• Product must be in its original packaging
• Product must not show signs of misuse, tampering, or intentional damage
• Proof of purchase or order number must be provided

For health, safety, and hygiene reasons, certain products may not be eligible for return once opened or consumed.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a product that is:

• Damaged during transit
• Defective or faulty
• Different from the item ordered

Please contact us within 48 hours of delivery and provide clear photos of the product and packaging.

Once reviewed, we will arrange an appropriate resolution, which may include a replacement, exchange, store credit, or refund depending on the circumstances.

5. How to Request a Return

To initiate a return request, please contact our customer support team:

WhatsApp / Phone: +971 50 573 6175

Please provide:

• Order number
• Product name
• Reason for return
• Photos (if applicable)

Our team will review your request and provide instructions for the next steps.

Returns sent without prior authorization may not be accepted.

6. Returns for Products Purchased from Other Retailers

If you purchased a Nutrifactor product from a marketplace, pharmacy, retail store, or another website, any return, refund, or exchange request must be processed directly through the original seller according to their policies.

Nutrifactor UAE can only process returns and refunds for orders placed directly through nutrifactoruae.com.

7. Refund Process

Once a returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method used at checkout.

Please allow up to 10 business days for the refund to be processed. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

8. Shipping Charges

Shipping fees are generally non refundable.

However, if a return is approved due to a damaged, defective, or incorrectly supplied item, Nutrifactor UAE may cover the applicable return or replacement shipping costs.

9. Order Cancellations

Orders may be canceled before they are dispatched.

Once an order has been shipped, cancellation requests cannot be guaranteed and the order will be subject to the return process outlined in this policy.

10. Changes to This Policy

Nutrifactor UAE reserves the right to update, amend, or modify this policy at any time. Any changes will be published on this page and become effective immediately upon posting.

11. Contact Us

For assistance regarding shipping, returns, refunds, or exchanges, please contact us:

Nutrifactor UAE
Website: https://nutrifactoruae.com
Phone / WhatsApp: +971 50 573 6175

We are committed to delivering quality products and a positive customer experience with every order.