Refund policy

Nutrifactor® is committed to uncompromising quality and customer satisfaction. 100% Satisfaction Guarantee backs all our products.

1. How do I track my order?
Once your order is placed, you’ll receive an email with a tracking link. Look for it in your mailbox, and be sure to add “nutrifactoruae.com” to your email address book. If need assistance, please call / WhatsApp +971505736175

2. What are the shipping charges & time?

We currently offer Free Standard Shipping if your order is above 125 AED in major cities of the UAE only. Shipping may take 2-4 days.

Get Free Shipping for KSA on orders above 210 AED.

Get Free Shipping for Bahrain on orders above 230 AED.

Get Free Shipping for Kuwait on orders above 500 AED.

3. What are the exchange, return, and refund policies for nutrifactoruae.com?
Any product may be returned within 10 days of purchase. For any product that you are not satisfied with, please call +971505736175 or email us and you’ll receive instructions on how to get an exchange or a refund.
If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instructions on how to send the product back.

4. How do I return Nutrifactor products if purchased from a different store?
If you purchased Nutrifactor products online on another website, please follow the instructions on that site for returns and refunds.
If you purchased Nutrifactor products at one of our retailer partners, please return the item to that store according to their return and refund policy.

We stand by the quality of our products 100%.